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android windows cisco citrix iphone📋 Description
- Take calls/emails from clients about IT issues (O365, Windows, Cisco, Citrix).
- Provide empathetic, courteous customer support.
- Resolve or escalate issues per SLA.
- Maintain professional communication and demeanor.
- Escalate higher-level issues to appropriate resources.
- Communicate with engineers on shift to ensure tickets are addressed.
🎯 Requirements
- Two years' experience with Help Desk or network support
- Strong customer service, telephone, and analytical skills
- Experience with Microsoft Office Suite, iPhone, and Android devices
- Expertise in operating systems and application software
- Familiarity with Cisco network technology
- Working knowledge of major desktop and network OS
🎁 Benefits
- Health, Vision, and Dental Insurance
- 401(k) Plan
- Short-Term and Long-Term Disability Coverage
- Generous Vacation and Flex Time Off Programs
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