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windows networking macos incident management servicenow📋 Description
- Provide in-person and remote IT support to end users in Singapore.
- Manage IT equipment in the Singapore office.
- Translate non-technical issues into technical language for teams.
- Coordinate with vendors for maintenance and warranty claims.
- Work on-site in the Singapore office 3 days a week; 2 days flexible.
🎯 Requirements
- Bachelor's degree in computer science, information technology, or related field.
- Proven experience providing technical end-user support (in person or remotely).
- Strong knowledge of Windows, macOS, printers, networking devices.
- Excellent communication; translate technical concepts for users.
- Familiarity with ticketing systems, incident management, and ServiceNow.
- Intermediate understanding of Office365.
🎁 Benefits
- Flexible culture with growth and learning opportunities.
- Diversity and inclusion are core values.
- Care for employees to deliver better service to customers.
- Work with a cybersecurity SaaS portfolio.
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