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documentation windows ticketing software on-call remote support📋 Description
- Escalate complex technical issues to resolve cases.
- Adjust site configurations to resolve problems.
- Roll out software upgrades across Flash products.
- Reproduce bugs in test environments to validate fixes.
- Liaise between Support and Development teams.
- Enter quality data into tickets and follow ticketing policies.
🎯 Requirements
- Windows PC environments knowledge.
- Experience with support ticketing software.
- Strong documentation skills.
- Experience with testing and bug reproduction.
- Excellent written and verbal communication.
- Minimum 4 years of client-facing technical support.
🎁 Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work environment
- Opportunities for professional growth and development
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