Handle calls and emails on issues with O365, Windows, Cisco, Citrix, printers, laptops, and mobile devices.
Provide empathetic, courteous customer support.
Resolve or escalate issues per SLA.
Escalate higher-level issues to appropriate resources.
Communicate with engineers on shift to ensure tickets are addressed.
Follow Wiki/KB documentation for incidents and updates.

🎯 Requirements

Two years related Help Desk or network support experience
Strong customer service, telephone and analytical skills
Experience with Microsoft Office Suite and mobile devices (iPhone/Android)
Expertise in operating systems and application software
Familiarity with Cisco network technology
Strong troubleshooting and communication skills

🎁 Benefits

Health, Vision, and Dental Insurance
Life Insurance and Flexible Spending Account
401(k) Plan with company matching
Generous vacation, flex time off, and holidays; training opportunities

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