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service design figma ux design quantitative research workshop facilitation📋 Description
- Lead qualitative research and synthesize insights into personas and journey maps
- Plan and lead ideation workshops with cross-functional partners to define feasible solutions
- Envision and conceptualize new customer journeys and storytelling
- Stand up experiments and pilots to validate new experiences
- Collaborate with cross-functional teams to guide execution and meet timelines
🎯 Requirements
- 5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions
- Experience with experience design capabilities (qualitative/quantitative research, service design, journey mapping, facilitation)
- A passion for improving the customer experience and leading collaboration across teams
- Comfort with all parts of the design process, from insights gathering to prototyping
- Fluency with prototyping and collaboration tools (e.g., Figma, Miro)
- Excellent communication, presentation and collaboration skills
🎁 Benefits
- Competitive compensation and benefits programs
- Total rewards include benefits and equity (if eligible)
- Hybrid work model balancing in-person collaboration and flexibility
- Access to AI tools across disciplines to boost impact
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