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windows customer service vpn active directory exchange📋 Description
- Resolve requests in person or remotely via phone, IM, or email
- Monitor and maintain service queue per SLAs
- Remain current on hardware problems and resolutions
- Assist with testing and evaluating various software applications in support of future deployments
- Troubleshoot and repair desktop technologies, printers, and handheld devices
- Coordinate with colleagues the appropriate configuration, setup, and delivery of computer-related equipment and software
🎯 Requirements
- 2+ years of relevant experience
- Experience with helpdesk and/or end user support
- Excellent communication and customer service skills
- Ability to troubleshoot and recommend solutions
- Desktop/Laptop hardware and software support
- High school diploma or equivalent
🎁 Benefits
- Health and welfare benefits: medical, dental, vision
- Basic and supplemental life insurance for employees and their families
- 401(k) and profit-sharing programs
- 64 hours of vacation leave per year
- Twelve paid holidays per calendar year
- Opportunities for personal and professional growth
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