Lead and manage Service Desk and field engineers
Ensure SLA performance across club environments
Oversee escalations impacting gaming, POS, telephony and critical infrastructure
Monitor service performance, utilisation and contract profitability

🎯 Requirements

5+ years’ experience in an MSP environment
Strong understanding of club or hospitality IT environments (highly regarded)
Experience managing SLA-driven service delivery
Confident engaging with executive stakeholders
Commercially aware and operationally disciplined
Calm and decisive in high-pressure situations

🎁 Benefits

Hybrid working model
Work closely with some of Australia’s leading clubs and golf venues
Lead a team delivering mission-critical technology
Competitive salary + performance bonus
Be part of a growing MSP with strong industry partnerships

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