Related skills
crm account management customer success salesforce📋 Description
- Onboard customers to their support programs
- Develop a trusted advisor relationship with customer stakeholders
- Represent the voice of the customer within ChargePoint
- Monitor support case progress to ensure all SLAs are met
- Intervene proactively by raising internal escalations if an SLA is at risk
- Serve as customer advocate, handling escalations with internal teams
🎯 Requirements
- 5-8 years in account management or customer success in tech support
- Excellent written and verbal communication skills
- Bachelor’s degree
- Problem solving, prioritization, influencing peers, and planning
- Microsoft Office; Salesforce, CRM and case management familiarity
🎁 Benefits
- Inclusive and diverse team
- Equal opportunity employer
- Applicants only; recruiting agencies not contacted
- Fair and equitable compensation practices
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