Related skills
reporting change management stakeholder management service delivery incident management📋 Description
- Onboarding new clients and delivering Managed Service solutions
- Coordinate monthly reporting metrics and activity reviews with clients
- Serve as POC between customer and Trace3 delivery teams
- Align resources (internal/external) to meet new agreements (scope/budget/timing)
- Work with finance to validate financials and change requests
- Schedule regular governance meetings with stakeholders
🎯 Requirements
- Bachelor’s degree from an accredited university required
- 7+ years IT experience; 3+ years in client-facing MSP/ITSM
- Experience leading QBRs, CSAT initiatives, and cross-functional delivery
- Strong leadership and collaborative skills
- Adaptable to different work styles across PMs, engineers, consultants, sales, execs
- Creative, entrepreneurial attitude and ability to manage multiple tasks under tight timelines
🎁 Benefits
- Comprehensive medical, dental and vision plans for you and dependents
- 401(k) with employer match and other benefits
- Competitive compensation
- Training and development programs
- Offices stocked with snacks and beverages
- Work-life balance with generous PTO
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