Primary contact for Five9 Managed Services; includes technical account management
Lead and coordinate service delivery programs at scale
Develop and oversee communications between Five9, customers and partners
Build Day2 service implementation workstreams with PMP and Agile
Develop and deliver Five9 Managed Services reports (weekly, monthly, quarterly)
Manage Day2 readiness within the broader Implementation Program

🎯 Requirements

ITIL experience with service and incident management
PMP or Agile/Scrum project management certification
5+ years ITIL/ITSM experience
Global Managed Services / SaaS service management experience
Day 2 support experience for Contact Center and telephony
Strong customer relationship and communication skills

🎁 Benefits

Five9 embraces diversity and is committed to an inclusive team.

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