Service Delivery Executive

Added
2 hours ago
Type
Full time
Salary
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Related skills

virtualization storage network managed services citrix

📋 Description

  • Lead end-to-end delivery of Rackspace private cloud (network, compute, storage, Citrix).
  • Build trusted CIO/CTO relationships; lead executive governance (QBRs, reviews).
  • Own SLA performance and contractual obligations; remediate SLA claims.
  • Drive service stability, maturity, and continuous improvements across lifecycle.
  • Oversee hybrid/private cloud operations; ensure resiliency and compliance.
  • Lead a large delivery organization; establish metrics and accountability.

🎯 Requirements

  • Bachelor’s degree required; Master’s preferred.
  • 12+ years in infrastructure, managed services, or service delivery leadership.
  • 7+ years leading managers and senior leaders.
  • Proven experience delivering enterprise-scale managed services under strict SLAs.
  • Strong executive presence with customer-facing leadership experience.
  • Experience across private cloud, hybrid, and infrastructure platforms.

🎁 Benefits

  • Racker Life program and culture emphasis.
  • Benefits information page available to employees.
  • Remote-friendly, inclusive workplace with global opportunities.
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