Service Delivery Director

📋 Description

• Serve as primary business contact and relationship lead for strategic customer engagements.
• Establish and maintain strong relationships with executive sponsors and cross-functional partners.
• Support governance forums, including executive reviews and steering committees.
• Ensure alignment between customer expectations, contractual commitments, and internal teams.
• Drive proactive communication on service delivery status, risks, and timelines.
• Manage day-to-day administration of customer contracts and milestones.

🎯 Requirements

• Bachelor’s degree in Business, Technology, Operations, or related field preferred.
• 7+ years in Service Delivery, Customer Success, or related customer-facing roles.
• Strong understanding of SaaS, enterprise software, or tech delivery.
• Experience managing executive customer relationships and governance meetings.
• Ability to interpret contractual obligations and coordinate execution.
• Excellent written, verbal, and executive-level communication skills.