Service Delivery Director

📋 Description

• Serve as the primary business contact and relationship lead for strategic customer engagements.
• Establish and maintain relationships with customer stakeholders, including executive sponsors.
• Support governance forums: executive reviews, governance meetings, escalations, Steering Committee sessions.
• Ensure alignment between customer expectations, contractual commitments, and internal teams.
• Drive proactive communication on service delivery status, risks, decisions, timelines, and dependencies.
• Coordinate cross-functional delivery with Customer Success, Professional Services, Support, Product, Finance, and Legal.

🎯 Requirements

• Bachelor's degree in Business, Technology, Operations, or related field preferred.
• 7+ years in Service Delivery, Customer Success, or related client-facing roles.
• Strong understanding of SaaS, enterprise software, or technology delivery.
• Experience managing executive relationships and governance processes.
• Ability to interpret contractual obligations and coordinate execution.
• Excellent written, verbal, and executive communication skills.