Related skills
reporting databases workforce management excel microsoft word📋 Description
- Prioritize and dispatch service/installation requests; reschedule as needed.
- Monitor daily progress of technicians; adjust routes for changes.
- Input data into databases; record completion codes for history.
- Distribute unassigned work; manage daily workload and routes.
- Input subscriber data; issue credits for late appointments.
- Other duties as assigned.
🎯 Requirements
- Effectively communicates with field personnel regarding customer-impacting concerns.
- Provides appointment management, ETA updates, and rescheduling with customers.
- Regular, punctual attendance; able to work nights and weekends; overtime as necessary.
- Excellent written and verbal communication skills.
- Strong organizational, problem-solving, and analytical skills; manages priorities.
- Certificate and 3-5 years related exp; Word/Outlook/Excel; U.S. work eligibility.
🎁 Benefits
- 100% company-paid medical, dental, and vision benefits.
- Bonus potential.
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