Service Delivery Coordinator

📋 Description

• Maintain a bird's-eye view of Service Delivery ticket traffic.
• Manage PSA/Ticketing System to monitor client activity.
• Schedule and assign workload across the team.
• Ensure internal and client SLAs are met.
• Extract KPIs and reports for the Leadership Team.
• Coordinate the Service Team for high utilization.

🎯 Requirements

• Excellent communication and active listening.
• Scheduling and resource management experience.
• IT literate – mid to advanced user level.
• Management and leadership experience in an IT service team.
• Strong focus on delivering a great client experience.
• Ability to adapt to the fast-paced IT environment.

🎁 Benefits

• Health Insurance (medical, vision, dental).
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Employee Assistance Program (EAP).
• 401(k) with company match.
• PTO and paid holidays.