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windows networking dns firewalls active directory📋 Description
- Act as the first point of contact for clients seeking technical assistance
- Log, triage and manage incidents and service requests through the Service Desk – onsite and remote
- Provide frontline support across desktop, Microsoft 365 and core infrastructure issues
- Communicate clearly and proactively with clients throughout the resolution process
- Escalate issues appropriately in line with service frameworks and internal processes
- Create and maintain accurate documentation of client environments and solutions
🎯 Requirements
- University/TAFE graduate or IT support role
- IT support/service desk experience desirable
- Excellent written and verbal communication
- Genuine interest in IT systems, cloud platforms and infrastructure
- Customer-first, calm and proactive problem-solving
- Foundational knowledge: Microsoft 365, DNS, DHCP, Windows AD
🎁 Benefits
- Ongoing learning and professional development
- Career progression opportunities within Service Delivery
- Modern office environment with on-site undercover parking
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