Service Coordination Team Leader

📋 Description

• Act as the first escalation point for Service Coordinators.
• Provide day-to-day coaching to Service Coordinators to build confidence and capability.
• Share knowledge to ensure best practice in service coordination and engagement.
• Support the Service Coordinator Manager with resource allocation and workflow planning.
• Contribute to team performance by identifying trends and training opportunities.
• Collaborate with wider HomeMade teams to improve the customer experience.

🎯 Requirements

• Demonstrated team lead or mentoring experience in service coordination (aged care preferred).
• Strong interpersonal and communication skills for coaching and stakeholder engagement.
• Proven ability to manage escalations with empathy and professionalism.
• Experience balancing leadership with managing an individual caseload.
• Strong organisational and time-management skills.
• Familiarity with digital tools supporting service coordination and self-management.

🎁 Benefits

• Learn from industry experts and leaders.
• Parental leave: 14 weeks primary carers and 6 weeks secondary plus super.
• Hybrid workplace with time in the office and remote work.
• Flexi Leave Days: one extra paid leave day per quarter.
• Floating public holiday: take a day your way.
• Reward and Recognition program.