Service Center Analyst

📋 Description

• Handle inbound phone requests from customers
• Handle chat, email, and fax requests from customers
• Create, track, and resolve HR IT incidents and requests
• Meet SLAs by timely resolution
• Research customer requests for accurate resolutions
• Escalate complex requests to appropriate support

🎯 Requirements

• High school diploma or equivalent; Bachelor's preferred.
• Must reside within an hour of Washington, DC or Denver, CO.
• Min 2 years in customer service; service desk experience preferred.
• HDI Analyst Certification (CSA/SCA/DST) within 90 business days.
• Strong critical thinking abilities.
• Excellent active listening and communication skills.

🎁 Benefits

• Great benefits package
• Training and career development
• Flexible work schedules
• Generous compensation
• Equal Opportunity Employer