Senor Technical Success Manager, Majors - East Region

📋 Description

• Own deployment, adoption, and outcomes for 10–20 enterprise accounts from presales to renewal.
• Lead deployment planning and cross‑functional delivery (scoping, kickoff, use cases, reporting).
• Track risks and issues across deployments; drive timely resolution.
• Monitor portfolio health with AI-augmented signals; accelerate adoption and renewals.
• Drive product adoption via live sessions; identify new use cases to extend value.
• Build and update success plans tied to customer goals through onboarding to renewal.

🎯 Requirements

• 5+ years in Customer Success or Technical Account Management in B2B SaaS.
• 2+ years leading enterprise deployments with data governance as core priority.
• 2+ years managing a portfolio of 10+ Majors/Enterprise accounts.
• Experience co-owning renewals and driving expansion with sales.
• Experience training non-technical teams to become data‑sufficient.
• Excellent communication to influence from a data engineer to C‑level.

🎁 Benefits

• Excellent medical, dental, and vision insurance with employer-paid premiums.
• Flexible time off and paid holidays.
• Fidelity 401(k).
• Generous stipends for wellness, commuting, learning, and home office.
• Parental leave including fertility/adoption support.
• Mental health benefits and access to wellness programs.