Senior Zuora Solutions Architect

📋 Description

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

🎯 Requirements

• 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members
• 6 months - 1+ year hands-on configuring, customizing, and supporting Zuora Billing in production
• Experience with Zuora Orders and Orders API
• Experience in writing solution documents, POC, and analyzing issues
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies
• Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system
• Conducting demos and design walkthrough sessions with other teams and the stakeholders
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report)

🎁 Benefits

• Remote role with optional in-person participation at SurveyMonkey offices
• Flexible hybrid environment with CHOICE Fund to support employees