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forecasting bigquery looker data analysis google sheets📋 Description
- Lead data-driven staffing for customer operations and service teams.
- Predict resource needs and identify risks.
- Translate findings into actionable strategies for senior leaders.
- Collaborate with Operations, People, Hiring and L&D to boost efficiency.
- Prepare executive reports and presentations on WFM performance.
- Improve schedules, shift offerings and reduce manual amendments.
🎯 Requirements
- Experience in workforce management in fast-paced, high-growth settings.
- Expertise with WFM software; Verint experience preferred.
- Advanced Google Sheets skills (formulas, pivot tables).
- Experience presenting complex data to executive leadership.
- Strong analytical skills; translate insights into actions.
- Bonus: Looker, basic BigQuery, scenario planning.
- Able to work autonomously and manage multiple priorities.
🎁 Benefits
- Flexible working hours and trust in your schedule.
- £1,000 learning budget each year.
- Macbooks provided and remote work setup support.
- Remote/London/Cardiff (UK) work options.
- Read our full list of benefits.
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