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forecasting bigquery looker data analysis google sheets📋 Description
- Forecast resource needs for customer operations.
- Prepare executive reports and presentations on WFM performance.
- Improve schedule quality and optimize shift offerings.
- Collaborate with Forecasting, People, Hiring and L&D to boost efficiency.
- Deep-dive into schedules to improve accuracy and reduce errors.
- Present insights to leaders and translate into actionable strategies.
🎯 Requirements
- Experience in workforce management in fast-paced environments.
- Proficient with WFM software; Verint experience preferred.
- Strong Google Sheets skills (advanced formulas, pivot tables).
- Looker experience; basic BigQuery knowledge a bonus.
- Experience presenting data to executive leadership.
- Analytical mindset; translate data into actions.
- Autonomous, multi-priority work style in dynamic settings.
🎁 Benefits
- Flexible hours and trust to manage your schedule.
- £1,000 learning budget per year.
- Macbooks provided; remote work setup support.
- Fully remote workers receive extra setup help.
- Read our full list of benefits.
- Diversity and inclusive culture.
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