Related skills
forecasting verint calabrio📋 Description
- Build capacity models translating plans into forecasts.
- Provide short-, mid-, and long-term workload projections.
- Model impact of launches, campaigns, policy changes on demand.
- Align workforce strategy with Operations, HR, Finance, Recruiting, Training.
- Present forecasts and hiring plans to senior leaders.
- Develop relationships with partners on capacity topics.
🎯 Requirements
- 10+ years in workforce management (capacity planning, staffing, scheduling).
- Bachelor's degree or equivalent work experience.
- Experience with WFM tools: NICE IEX, Verint, Calabrio, Genesys WFM.
- Advanced forecasting and modeling; trend analysis and scenario planning.
- Excel/Word/PowerPoint; BI tools like Power BI, Tableau, QuickSight a plus.
- Excellent communication and ability to influence senior leaders; data-driven.
🎁 Benefits
- Comprehensive benefits package.
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