Senior Win/Loss & Customer Insights Analyst

📋 Description

• Customer Interviewing: Conduct structured win/loss interviews with buyers, prospects, and salespeople to capture the deal story beyond the CRM checkboxes
• Qualitative Analysis & Thematic Coding: Systematically code interviews to extract consistent themes, separating genuine customer signals from internal interpretation
• Objection & Claim Identification: Identify competitor claims, objections, and buying criteria directly from customers to populate a competitive claims observatory and objection playbooks
• Insight Synthesis & Reporting: Synthesize insights by role, segment, and buying context into concise summaries and quarterly reports that leadership can readily consume
• Cross-Functional Partnership: Partner closely with PMM, GTM, and Product to ensure customer feedback actively informs roadmap decisions, positioning updates, and field strategy
• Strategic Narrative Support: Provide customer-backed evidence to help the Strategic Core team build battlecards and competitive narratives

🎯 Requirements

• Interviewing Mastery: Strong interviewing and listening skills to elicit honest feedback
• Commercial Judgment: 3-5+ years with Revenue, Sales, or Product teams; understand enterprise sales cycles
• Synthesis & Thematic Coding: Ability to turn qualitative data into clear themes and executive summaries
• Stakeholder Confidence: Comfortable delivering insights to senior Sales and Product leadership
• Direct Relevant Experience: Win/Loss Analysis, Deal Desk/Analysis, or qualitative user research
• Methodological Rigor: Knowledge of qualitative research methods (e.g., Grounded Theory, Thematic Analysis) and tools

🎁 Benefits

• Leadership Commitment and culture at MongoDB
• Employee affinity groups, fertility assistance, and generous parental leave
• Culture-focused initiatives and opportunities to learn about MongoDB
• Disability accommodations in application and interview processes; equal opportunities employer