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sip qos webex contact center webex calling cucm📋 Description
- Design, deploy, administer, and support Cisco voice and collaboration solutions.
- Provide operational support for Cisco UC platforms, incl. incident response.
- Support Cisco Contact Center solutions (Webex Contact Center, UCCX).
- Configure CUCM, Unity Connection, gateways, and SIP integrations.
- Administer InformaCast for mass notification and emergencies.
- Perform proactive monitoring, capacity planning, and health checks.
🎯 Requirements
- 5+ years of experience supporting Cisco voice and collaboration solutions.
- Experience in a managed services environment supporting multiple customers.
- Hands-on with CUCM, Webex Contact Center, UCCX, InformaCast, and CUBE.
- Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways.
- Knowledge of Webex Calling PSTN models, cloud and hybrid, SIP trunks, and porting.
- Networking fundamentals: TCP/IP, QoS, VLANs, WAN.
🎁 Benefits
- Health, Vision, and Dental Insurance
- 401(k) Plan with company match
- Vacation and Flexible Time Off
- Company Paid Holidays and Disability Coverage
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