Related skills
analytics nlp sql data modeling voc📋 Description
- Architect the VoC measurement strategy and data architecture.
- Operationalize measurement systems and cross-functional execution.
- Transform qualitative feedback into structured, decision-ready insights.
- Translate sentiment signals into executive narratives for decisions.
- Partner with CX, Product, and Data teams to align metrics.
- Define data contracts and measurement frameworks for impact.
- Connect signals into strategic narratives guiding exec decisions.
🎯 Requirements
- 7-10+ years in CX analytics, product analytics, or data strategy.
- Systems thinker who navigates ambiguity and connects data.
- Data modeling and SQL; define Data Contracts for BI/Eng.
- Taxonomies and NLP tagging frameworks to structure sentiment.
- Influential communicator; influence without formal authority.
- Service-driven: focus on data as a tool for frontline teams.
🎁 Benefits
- Remote-first company.
- Health insurance via Aetna (medical/dental) and MetLife (vision) with FSA/HSA.
- 401K plan (ADP).
- Lifestyle Spending Account for health, wellness, and family care.
- Monthly co-working space stipend.
- Monthly work-from-home stipend.
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