Oversee end-to-end customer delivery for onboarding, services, support, and success.
Lead a global team of ~60, with 3 Directors, US and offshore.
Design and scale post-sales processes for efficiency and quality.
Establish KPIs and monitor customer health and operational impact.
Drive transformation to boost productivity and service delivery.
Foster strong hotelier relationships to ensure long-term partnerships.

🎯 Requirements

12+ years leading customer ops or SaaS; hospitality/travel preferred.
Led 50+ distributed teams across geographies; offshore experience.
Enterprise account management and retention excellence.
Deep post-sales delivery: implementations, onboarding, support.
Data-driven with KPIs and dashboards; AI experience preferred.
Bachelor’s degree required; MBA preferred; P&L responsibility.

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