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chatbot ai macros instrumentation knowledge management📋 Description
- Own end-to-end customer experience across the full deal lifecycle.
- Respond to inbound questions across support and legal/compliance tickets.
- Triage urgency, risk, and self-serve options; route to Product/Ops/Compliance.
- Reduce tickets by root-cause fixes; feed back to Product and Ops.
- Support building the AI-first toolkit; experiment with AI workflows.
- Advocate for the customer; close the loop after fixes.
🎯 Requirements
- 3-5 years in customer-facing operations; finance/fintech a plus
- Calm under pressure; confident, no fluff
- Systems thinker; fix root causes, not quick work
- AI-fluent and tool-first; built AI-powered solutions
- High ownership, low ego; team player who raises the bar
- Strong writing and clear communication; startup mindset
🎁 Benefits
- Health: Private health insurance, sick leave, mental health support
- Wellness: £1,000 annual wellness budget
- Parental Leave: Enhanced maternity, adoption, paternity leave
- Pension: 4% employer contribution (salary sacrifice options)
- Time Off: 25 days annual leave, 2 wellness days, flexible holidays
- Work From Anywhere: Up to 6 weeks per year globally
- Birthday Leave: An additional day of leave
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