Related skills
data analysis ux research usability testing interviews personas📋 Description
- Collaborate with designers and product managers to define research objectives.
- Plan, run and report on user studies using interviews, usability tests, surveys.
- Recruit participants, manage incentives and scheduling.
- Analyze data from analytics, CSAT, and support tickets to generate insights.
- Create outputs such as personas, journey maps, task flows, and reports.
- Use storytelling to share findings and influence design decisions.
🎯 Requirements
- Lead UX research from inception to delivery using generative and evaluative methods.
- Analyse qualitative and quantitative data to uncover insights.
- Skilled in usability testing, interviews, journey mapping, personas, surveys.
- Deliver tactical and strategic recommendations using engaging storytelling.
- Highly organised, analytical, and methodical; improve quality through research.
- Strong communicator and collaborator; present findings and build alignment.
- Background in HCI, Cognitive Psychology, or related social science.
- Experience in B2B or SaaS environments, especially on complex product initiatives.
🎁 Benefits
- Global UX team across London, SF and NY.
- Winning culture that supports growth and recognition.
- DEIB commitment and inclusive hiring practices.
- Reasonable accommodation for applicants in the interview process.
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