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ai zendesk automation📋 Description
- Lead in the queue with consistent ticket volume; meet SLAs and CSAT.
- Guide users through complex, time-sensitive escalations to resolution.
- Drive automation and AI to reduce manual work and boost efficiency.
- Safeguard member trust by HIPAA-compliant communications.
- Identify and troubleshoot hardware/software issues; report impact.
- Collaborate cross-functionally to surface recurring issues and improve UX.
🎯 Requirements
- Exceptional written and verbal comms; de-escalation and empathy.
- Ability to work independently on complex workflows; cross-functional collaboration.
- Interest in leveraging AI tools for problem-solving and process improvement.
- Experience with Zendesk (or comparable ticketing platform).
- Availability Monday–Friday, 9:00 a.m.–5:00 p.m. PT; secure workspace for PHI/PII.
- Spanish language proficiency (preferred).
🎁 Benefits
- Collaborative, diverse, and supportive culture.
- Remote-friendly with flexible schedules.
- Opportunity to lead initiatives and improve operations beyond tickets.
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