Related skills
coaching usability testing quantitative research statistical analysis user interviews📋 Description
- Lead research on the Customer Journey to inform product strategy.
- Shape strategic understanding of market and customers.
- Test concepts and validate ideas; embed research in design teams.
- Drive research across the full product lifecycle from discovery to post-launch.
- Coach designers to plan and run usability testing and apply insights.
🎯 Requirements
- 5+ years of experience in User Research or adjacent field.
- Experience leading qualitative and quantitative research end-to-end.
- Ability to coach and enable non-researchers to conduct research.
- Excellent communication and empathy; effective with stakeholders.
- Strong balance of technical, business, and stakeholder skills.
- Experience with consumer research in marketplaces/e-commerce is a plus.
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