Senior User Researcher

📋 Description

• Lead end-to-end research informing partner-facing product strategy and lifecycle.
• Translate partner behaviours and market dynamics into actionable insights.
• Build understanding of partner segments and success drivers across markets.
• Collaborate with Product, Design, Data, Strategy and Operations to embed research.
• Drive evidence-led prioritisation by quantifying pain points and impact.
• Elevate research quality through mentorship and best-practice methods.

🎯 Requirements

• Significant experience delivering UX research in B2B environments.
• Proven ability to influence product strategy and decisions through insight.
• Strong qualitative and quantitative methods with sound trade-offs.
• Experience working with senior stakeholders across Product, Operations and Leadership.
• Ability to translate ambiguity into clear direction, priorities and action.
• Excellent storytelling and communication that build clarity and alignment.

🎁 Benefits

• An opportunity to work in a global social-impact company and certified B Corporation.
• Integral member of defined product teams; your insights are valued.
• Work-life balance; focus on outcomes, not overtime.
• Autonomous environment that enables ownership and contribution.
• Part of an international company with 1,300+ colleagues across 20 countries.
• Informal environment with a tech team of over 90 passionate people.