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cloud voip ccaas nice cxone ivr📋 Description
- Design, configure, administer, and support enterprise UC and NICE CXone CCaaS.
- Lead platform enhancements to improve reliability and CX.
- Escalate as senior point for complex UC, voice, and CCaaS incidents.
- Apply best practices for high availability across cloud telephony.
- Design long-term UC/CCaaS architectures for business needs.
- Partner with call center leadership, product, eng, networking, and security to integrate voice with enterprise systems.
🎯 Requirements
- 5–10 years in enterprise UC, voice, or CCaaS.
- Hands-on cloud UC/CCaaS experience; NICE CXone preferred.
- Deep telephony fundamentals, IVR/ACD concepts.
- Troubleshoot production issues and deliver scalable solutions.
- Collaborate with stakeholders to deliver reliable platforms.
- Strong communication; explain tech to non-technical partners.
🎁 Benefits
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement
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