Senior Traffic Management, CX

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

voip power bi sip h323 visio

📋 Description

  • Builds and manages routing schemes for Toll-Free and termination traffic for efficient routing.
  • Monitors traffic; ensures it meets routes; uses reporting and troubleshooting.
  • Handles carrier routing issues, including risk mitigation, cost analysis, and restoration of services.
  • Provides carrier traffic forecasts to anticipate and manage network demands.
  • Develops and maintains Microsoft Power BI reports and Telelink-7 for data reporting.
  • Processes and loads rate decks to Sonus/Ribbons SBCs for optimal routing.

🎯 Requirements

  • Bachelor’s Degree in Telecommunications, Information Systems Management, or equivalent work experience.
  • 3+ years of experience with TDM and SIP networks at the enterprise or carrier level.
  • Strong knowledge of LAN/WAN technologies and VOIP capacity planning.
  • Expertise in SIP Trunks, carrier trunking, centralized voice architecture, and session border controllers.
  • Hands-on experience with configuring and testing TDM and SIP circuits and equipment.
  • Proficient in voice protocols like SIP, H323, MGCP, and SCCP.
  • Skilled in troubleshooting SIP call issues, analyzing call traces, and resolving TDM/PSTN problems.
  • Experienced in voice traffic analysis, trunk recommendations, and proficient with MS Office and Visio.
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