Added
7 days ago
Location
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Full time
Salary
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slack salesforce aws jira swift📋 Description
- Own complex customer issues and drive resolution with urgency.
- Provide start-of-day support for data reconciliation and trading workflows.
- Deliver real-time trading support for execution, reconciliation, and validation.
- Interact with customers via live chat and Zendesk to diagnose issues.
- Collaborate with engineering/product to investigate defects and prioritize fixes.
- Partner with traders/ops to map workflows and add value.
🎯 Requirements
- Bachelor's degree in Finance, Business, CS, IT, or related field.
- 6+ years in FinTech technical support or operations.
- Strong understanding of investment workflows, security types, and market concepts.
- Hands-on experience with trading/reconciliation workflows and formats (FIX, SWIFT).
- Data reconciliation analysis and issue resolution experience.
- Excellent communication and escalation management skills.
🎁 Benefits
- Company Stock Plan available.
- Unlimited vacation.
- Educational and wellness reimbursements.
- Company-paid insurance plans.
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