Senior TPM, Customer Service

📋 Description

• Role: Technical Product Manager for Customer Service.
• Modernize CS tech stack with AI-driven solutions.
• Greenfield project with a dedicated 3-engineer team.
• Direct exposure to senior leadership and strategic tech transformation.

🎯 Requirements

• 2-5 years PM in an agile environment.
• Experience in CS, support ops, or product ops.
• Cross-functional with tech and non-tech stakeholders.
• Systems integration, data flow, APIs, and automation experience.
• Able to define executable projects in ambiguous, greenfield contexts.
• Highly analytical with clear written and verbal communication.

🎁 Benefits

• Competitive pay with equity and bonus opportunities.
• Company-paid medical, dental, and vision insurance.
• Retirement plan with company matching and FSA.
• Generous parental leave and paid time off.
• Remote work stipend to set up your office.
• Perks for health, parenting, childcare, and financial planning.