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saas sql graphql rest webhooks📋 Description
- Diagnose and resolve complex issues across APIs, SaaS apps, and cloud infrastructure.
- Identify systemic failure patterns and drive changes to prevent broad tickets.
- Build a mental model of Rewind's architecture to reason about problems.
- Reproduce bugs, analyze logs, and identify root causes for effective solutions.
- Communicate technical concepts clearly to technical and non-technical customers.
- Participate in incident response and help define a 24/7 on-call rotation as we scale.
🎯 Requirements
- 4-7+ years in high-complexity SaaS tech support or solutions engineering.
- Strong troubleshooting across web apps, APIs, and third-party integrations.
- Diagnosing REST and GraphQL APIs, webhooks, and OAuth.
- Incident management experience, including on-call rotations.
- Read production logs/metrics (AWS CloudWatch) to identify root causes.
- Postman, curl proficiency; SQL knowledge for data validation.
🎁 Benefits
- Flexible work hours
- Employee stock options
- Health benefits
- 3 weeks vacation
- 2 Level Up days for professional development
- Paid parental leave
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