Senior Technical Writer, CX

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

rest api api documentation llms openapi developer documentation

๐Ÿ“‹ Description

  • Own end-to-end docs for Proactive AI product.
  • Create REST API references, auth, requests/responses, errors.
  • Develop integration guides and quickstart tutorials.
  • Maintain internal docs: specs, architecture, runbooks.
  • Monitor feedback to improve content quality.
  • Manage versioning, changelogs, and deprecations.

๐ŸŽฏ Requirements

  • 5-7 years as a Technical Writer
  • โ‰ฅ2 years producing developer/API docs
  • End-to-end ownership of docs for enterprise software
  • Strong REST API understanding; OpenAPI experience
  • Experience using AI tools to assist docs; validate outputs
  • Excellent written communication; reader-focused

๐ŸŽ Benefits

  • NICE-FLEX hybrid work model: 2 days in office, 3 remote
  • Global company with internal career opportunities
  • Collaborative, fast-paced, innovative team
  • Equal opportunity employer
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