Related skills
technical writing jira notion apis knowledge base📋 Description
- Maintain and expand the Knowledge Base (KB) for Kentik.
- Create non-KB content to support customers.
- Collaborate with PMs/engineers on platform details and RESTful APIs.
- Test features and write/edit end-user articles (UI steps).
- Organize topics clearly; provide user feedback via Jira.
🎯 Requirements
- 8-10 years of experience.
- Extensive KB documentation for software products.
- Detail-oriented, precise, concise writing.
- Experience testing/validating docs for accuracy.
- Strong collaboration and persistence in obtaining information.
- Critical thinking; asks great questions; Jira/Notion/Document360.
🎁 Benefits
- 100% premiums paid for health, vision, dental.
- Annual HRA: $3,000 individual / $4,500 family.
- Paid family and medical leave.
- Open PTO, Wellness Day, and at least 10 holidays.
- 401(k) retirement account.
- Home office reimbursement and stock options.
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