Senior Technical Support Technician

Added
20 hours ago
Type
Full time
Salary
Salary not provided

Related skills

windows servicenow itsm intune mac

📋 Description

  • Primary IT owner for the Dusseldorf site, independent on-site.
  • Support a hybrid Mac and Windows environment.
  • Manage enterprise A/V solutions and conferencing.
  • Own local IT asset management and lifecycle.
  • Escalate deviations per global IT standards while handling local execution.

🎯 Requirements

  • 5+ years in IT Support or Workplace Tech in a large enterprise.
  • Relevant certifications (e.g., CompTIA, ITIL, Microsoft, Jamf, Cisco).
  • Hands-on with ServiceNow (Incident, Request, Asset).
  • Experience with enterprise A/V and conferencing tech.
  • Mac and Windows configuration/troubleshooting; explain root cause.
  • Strong networking fundamentals (LAN/WAN, Wi-Fi, IP, DNS, DHCP).

🎁 Benefits

  • Hybrid work arrangement in Düsseldorf.
  • Global IT team collaboration and exposure.
  • Ownership of local IT assets and lifecycle.
  • Opportunity to work with enterprise A/V and conferencing tech.
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