Related skills
salesforce intercom zendesk general ledger erp systems📋 Description
- Provide front-line Sage Intacct support via ticketing, chat, call, or email.
- Troubleshoot Sage Intacct and integrated solution issues.
- Triage tickets and prioritize for timely resolution.
- Escalate complex issues to L2 with context.
- Manage queue to meet SLAs and response times.
- Educate customers on features and best practices.
🎯 Requirements
- Experience supporting Sage Intacct and/or Vital Edge modules (AP/AR/GL).
- Background in customer support, care, or helpdesk environments.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication.
- Familiarity with ticketing systems (Intercom, Zendesk, Salesforce).
- Experience with ERP/financial software (NetSuite, QuickBooks).
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