Related skills
datadog javascript css html saas📋 Description
- Become an Iterable product expert.
- Support US & ANZ customers via live chat, email, Zendesk, and phone.
- Build and maintain strong customer relationships to drive outcomes.
- Categorize and prioritize customer inquiries.
- Write and update support documentation.
- Escalate complex issues to CSMs and Engineering.
🎯 Requirements
- Strong ability to build and nurture customer relationships.
- Experience managing high-priority accounts and multiple complex issues.
- Collaborate with Eng, Product, and CSM to troubleshoot and prevent issues.
- Participate in recurring customer meetings and onsite visits.
- Proficient with Datadog dashboards to monitor and identify issues.
- Solve technical problems and answer product/technical questions.
🎁 Benefits
- Competitive salary and meaningful equity.
- General allowance for private medical and life insurance.
- Superannuation.
- 28 days of Annual Leave.
- Balance Days (additional paid holidays).
- Complete laptop workstation.
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