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datadog javascript css html zendesk📋 Description
- Become an Iterable product expert for Premier customers.
- Provide top-tier customer service to delight customers.
- Build and maintain strong relationships, driving outcomes by understanding use cases and architecture.
- Answer customer inquiries through email, live chat, Zendesk, and phone.
- Proactively lead customer calls for faster resolution.
- Categorize and prioritize customer inquiries.
🎯 Requirements
- Build and nurture customer relationships.
- Experience with High-Priority Accounts and complex issues.
- Collaborate with Engineering, Product, and Customer Success to troubleshoot.
- Participate in recurring customer meetings, workshops, and onsite visits.
- Use Datadog Dashboards to monitor and identify issues in real time.
- Solve technical questions about Iterable and its integration.
- Eager to teach customers about the platform.
🎁 Benefits
- Competitive salary, meaningful equity, pension.
- Comprehensive private medical insurance.
- Balance Days (additional paid holidays).
- Paid parental leave.
- Fertility & Adoption Assistance.
- Paid Sabbatical.
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