Related skills
salesforce intercom netsuite zendesk erp📋 Description
- Front-line support for Sage Intacct customers via ticketing, chat, phone, or email.
- Troubleshoot functional and basic technical issues related to Sage Intacct and integrated solutions.
- Review and triage support tickets with proper prioritization and timely resolution.
- Escalate complex issues to L2/technical teams with clear documentation and context.
- Assist in queue management, ensuring SLAs and response times met.
- Educate customers on product features, best practices, and workflows.
- Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues efficiently.
- Maintain accurate records of customer interactions and resolutions.
🎯 Requirements
- Experience supporting Sage Intacct and/or Vital Edge (AP, AR, cash management, or GL modules preferred).
- Background in customer support, customer care, or helpdesk environments.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills (written and verbal).
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with ticketing systems (Intercom, Zendesk, Salesforce, etc.).
- Basic accounting knowledge is a plus.
🎁 Benefits
- Remote work options
- Growth and learning opportunities
- Collaborative, cross-functional team
- Exposure to Sage Intacct and ERP tech
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!