Related skills
looker datadog snowflake apis saml📋 Description
- Serve as senior escalation point for complex enterprise issues
- Troubleshoot SSO/SAML/SCIM, APIs, and configurations
- Partner with customers via calls, video, and written comms
- Own end-to-end issue management, scheduling calls, driving resolution
- Analyze platform behavior with Datadog, Looker, Snowflake
- Document findings and maintain case records in Freshdesk
🎯 Requirements
- 5+ years in technical or customer-facing support
- Hands-on with SSO/SAML/SCIM, integrations, APIs
- Ability to support enterprise customers in high-complexity environments
- Excellent verbal and written communication
- Confidence troubleshooting live on calls and guiding to resolution
- Experience with ticketing systems such as Freshdesk
🎁 Benefits
- Health, vision, dental, life, and disability insurance
- Equity stock options
- Retirement plans
- Paid holidays and unlimited PTO
- Paid maternity and parental leave
- Employee Assistance Program
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