Added
11 days ago
Location
Type
Full time
Salary
Salary not provided
Related skills
azure powershell dns vmware microsoft 365📋 Description
- Take ownership of complex, high-impact technical issues.
- Act as a senior escalation point for infrastructure, networking and Microsoft 365 issues.
- Proactively identify recurring problems, undocumented risks, and improvement opportunities.
- Mentor and support Technical Support Specialists through coaching and knowledge sharing.
- Lead customer communication during critical or sensitive incidents.
- Drive continuous improvement through documentation, automation and training initiatives.
🎯 Requirements
- Minimum of 4 years' experience in MSP environments.
- Broad experience across infrastructure, Microsoft 365, networking and security.
- Proven ability to mentor and uplift other support engineers.
- Strong accountability, judgement and customer-facing communication.
- After-hours availability: light on-call roster.
- Experience with virtualization (VMware/Hyper-V).
🎁 Benefits
- Great progression opportunities.
- Flexible working model.
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