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mariadb mysql rest apis oracle📋 Description
- Provide advanced technical assistance to customers using our property management solutions.
- Troubleshoot, diagnose, and resolve complex software issues.
- Develop deep SME knowledge in core and specialized tech areas.
- Own incidents from report to resolution with timely updates.
- Educate customers on software functionality and best practices.
- Mentor junior support engineers and share knowledge.
🎯 Requirements
- Associate's degree or equivalent work experience.
- 2-4 years in technical support for B2B enterprise customers.
- Strong analytical and problem-solving skills in high-pressure environments.
- Excellent written and verbal communication; document issues clearly.
- Adaptable with changing priorities and initiative.
- Proven ability to mentor junior engineers.
🎁 Benefits
- Flexible remote or hybrid work options.
- Comprehensive medical, dental, and vision coverage including fertility benefits.
- HSA/FSA options and employer-paid disability benefits.
- 401(k) with employer matching.
- Wellness programs including onsite gym and mental health resources.
- Entrata Cares volunteer and charity programs.
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