Related skills
api saml openid connect postman oauth 2.0📋 Description
- Own regular tickets and escalations for API and enterprise customers from intake to resolution.
- Troubleshoot translation workflows, authentication flows, SAML/OIDC, SCIM, RBAC, and integrations.
- Join video calls to investigate issues with developers and admins.
- Reproduce defects and determine if issues are product bugs, config, or third-party.
- Build playbooks and docs; mentor Support specialists.
- Partner with Engineering, Product, Security and Services to fix issues.
🎯 Requirements
- Experience in a highly technical SaaS support role.
- Strong API integration debugging using Postman, curl, browser dev tools, logs.
- SAML, OAuth 2.0, OpenID Connect, SCIM, RBAC, IdP patterns.
- Hands-on with Okta, Azure AD, Google Workspace integrations.
- SQL and Python or Bash scripting.
- Explain technical issues clearly to developers and admins.
🎁 Benefits
- Diverse, internationally distributed team with 90+ nationalities.
- Open communication and feedback culture.
- Hybrid work with office twice a week.
- Virtual Shares ownership program.
- Regular in-person team events.
- Monthly Hack Fridays and 30 days annual leave.
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