Related skills
sql netsuite graphql rest apis oracle📋 Description
- Serve as final technical escalation point for Support and onboarding teams.
- Triage bugs, deep-dive investigations, reproduce issues, and own routing.
- Partner with Engineering to master Zip's architecture, workflows, and APIs.
- Develop scalable escalation pathways from Customer to Product to Eng.
- Support marquee customers and improve SLA predictability.
- Note: role will be supporting Israeli customers.
🎯 Requirements
- 5–6 years in a technical, customer-facing role; ≥2 years as escalation point.
- Partner with Engineering; conduit between Support and R&D.
- Experience supporting enterprise-scale customers across industries.
- Own complex problems end-to-end in high-pressure SLA engagements.
- Exceptional written and verbal communication; explain tech clearly.
- REST/GraphQL, OAuth, SSO, webhooks, and SQL experience.
🎁 Benefits
- Start-up equity
- Full health, vision & dental coverage
- Commuter benefit
- Team building events and happy hours
- Flexible PTO
- Apple equipment plus home office budget
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