Related skills
sql netsuite rest apis oracle sap📋 Description
- Serve as the final internal escalation point for customer issues.
- Triage bugs and issues reported by the Customer Team.
- Collaborate with Engineering to master Zip's product.
- Build processes for engineering/product interactions with customers.
- Work with diverse clients as Zip scales.
🎯 Requirements
- 5-6 years in a customer-facing role, with at least two as escalation point.
- Experience cross-functional with engineering as a conduit between customers and engineers.
- Excellent verbal and written communication skills.
- Passion for solving customer problems; customer-focused mindset.
- Demonstrated ability to learn complex technologies quickly.
- Some coding/data chops; ability to parse large data sets and REST APIs.
🎁 Benefits
- Start-up equity
- Full health, vision & dental coverage
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
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